Customers are fully responsible for entering the correct shipping address at checkout. GMNT SPLY is not responsible for lost or undeliverable packages due to incorrect address information.
If a package is returned to us due to an incorrect address, the customer will be responsible for additional reshipping fees.
Lost, Stolen, or Damaged Packages
Once a package has been marked as Delivered by the carrier, GMNT SPLY is not responsible for stolen packages.
If your order arrives damaged, you must:
- Contact us within 48 hours of delivery
- Provide clear photo evidence of the damage and packaging
Claims submitted after 48 hours may not be eligible for replacement consideration.
Preorder Policy
All preorder items:
- Cannot be canceled after the order window closes
- Begin production only after the drop ends
- Are Final Sale
Estimated shipping windows for preorder items will be displayed at checkout.
Returns & Exchanges
Due to the limited nature of our drops:
- No refunds, returns, or exchanges unless the item arrives defective
- All sales are final
If your item arrives with a verified manufacturing defect, please contact us within 48 hours of delivery for resolution.
Contact Information
For all shipping-related inquiries, please contact:
Email: [email protected]
Instagram DM: @Gmnt_Sply_World_wide
Order Support Response Time: 24–72 business hours